Shipping Policy
 

Does Routeen Mystery Glow Box ship internationally?

We currently offer shipping throughout Germany and the United Kingdom. We hope to start shipping in Europe in the near future, so please follow us on social media, or write to us at experts@routeen.com to stay in touch.  
 

When will I receive my Routeen order?

You care about receiving your order on time and in good condition; we do too! We strive to ship and deliver your order as quickly and efficiently as possible.

Your order will be processed within 1-2 business days at which time you will receive a confirmation email with a tracking number. From there, our standard shipping times range from 5-7 business days.

Please note that delivery timelines may vary under various circumstances, such as holidays, new product launches, various climate emergencies, and promotions.

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What should I do if my package says it was delivered, but I haven't received it?

If you haven't received your package, and you believe you should have (your tracking information says your package has been delivered, or it's past the expected delivery date) email experts@routeen.com. We'll do our best to locate your package and let you know what happened.  

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